💰 Refund Policy
We want you to love your LOTUS ALLURE purchase
Our Refund Commitment
At LOTUS ALLURE, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. This refund policy outlines the conditions under which refunds are processed.
⚠️ Hygiene and Safety Policy
For hygiene and safety purposes, all intimate apparel items are final sale once opened.
- Only unopened items with original hygiene seals intact are eligible for refund
- All products are sterilized and sealed before shipping to ensure your safety
- This policy protects both you and future customers
✅ Refund Eligibility
To be eligible for a refund, your item must meet the following conditions:
Eligible for Refund:
- Product must be unopened with original hygiene seal intact
- Original tags and packaging must be attached
- Request must be submitted within 7 days of delivery
- Item must be in its original, unused condition
- Proof of purchase (order number) is required
Not Eligible for Refund:
- Items with broken hygiene seals or removed tags
- Opened, worn, washed, or altered items
- Custom-made or personalized items
- Clearance or final sale items
- Items purchased more than 7 days ago
📋 How to Request a Refund
If your item meets the eligibility criteria, please follow these steps:
- Contact Us: Email support@lotusallure7.com within 7 days of delivery
- Provide Information: Include your order number, reason for refund, and photos of the unopened item with hygiene seal intact
- Await Approval: Our team will review your request within 24-48 hours
- Return the Item: Once approved, we'll provide return instructions and address
- Ship the Item: Send the item back using a trackable shipping method
- Receive Refund: Refund will be processed within 5-7 business days after we receive and inspect the item
📧 Contact Information for Refunds:
Email: support@lotusallure7.com
Subject Line: Refund Request - Order #[Your Order Number]
Response Time: Within 24-48 hours
⏱️ Refund Processing
Timeline:
- Once we receive your returned item, we will inspect it to ensure it meets our refund criteria
- If approved, your refund will be processed within 5-7 business days
- The refund will be credited to your original payment method
- Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account
Refund Amount:
- You will receive a full refund of the product price
- Original shipping fees are non-refundable (unless the return is due to our error)
- Return shipping costs are the customer's responsibility
📦 Return Shipping
Important Return Shipping Information:
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- Keep your tracking number until the refund is processed
- We are not responsible for items lost or damaged during return shipping
- Items must be returned to the address provided in your return authorization email
🔄 Exchanges
We currently offer exchanges for unopened items with hygiene seals intact. If you would like to exchange an item for a different size, color, or style:
- Follow the same process as requesting a refund
- Indicate in your email that you would like an exchange and specify the item you'd like to receive
- Exchange shipping fees are the customer's responsibility
- Exchanges are subject to product availability
For more details, please see our Returns & Exchanges Policy.
🛠️ Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at support@lotusallure7.com
- Provide photos of the damage or defect
- Include your order number
- We will arrange for a replacement or full refund at no cost to you
- Return shipping will be covered by LOTUS ALLURE for damaged or defective items
⏰ Late or Missing Refunds
If you haven't received your refund after the expected timeframe:
- Check your bank account or credit card statement again
- Contact your bank or credit card company - it may take some time before your refund is officially posted
- If you've done all of this and still have not received your refund, please contact us at support@lotusallure7.com
❌ Cancellations
Order Cancellations:
- Orders can be cancelled within 24 hours of placement
- Contact us immediately at support@lotusallure7.com with your order number
- Once an order has been processed and shipped, it cannot be cancelled
- You will need to follow the standard return process once you receive the item
⚡ Special Circumstances
Wrong Item Received:
If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you at no additional cost and provide a prepaid return label for the incorrect item.
Non-Delivery:
If your order shows as delivered but you haven't received it, please contact us within 48 hours. We will work with the shipping carrier to investigate and resolve the issue.
This policy is part of our Terms of Service. By making a purchase, you indicate your agreement to this policy.
Last updated: October 2025